Store Policies

Overall

Swag products are fulfilled by a third party in an "on demand" basis. As such, our policies may be a bit different from traditional retailers so please read carefully before ordering.

Refunds

We only offer refunds for damaged or mislabeled products, not buyer's remorse.

Size Exchanges

Wrongly ordered sizes are not eligible for refunds. Our vendor makes everything on demand, so requesting a size exchange would mean producing an entirely new product.

Please ensure you are reading the size guide for any clothing. If there are any questions, don't hesitate to reach out to us.

Damaged or Mislabeled Items

We pride ourselves on unparalleled product quality. That’s why all our orders go through a 3-step quality check before they are shipped out. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and will provide a free replacement.

In order to comply with our printer's same policies, we must receive high quality photos within two weeks of receipt of the damaged or mislabeled product. Please send a message to start the conversation and be prepared to send attachments to our reply.

Lost in Transit per Tracking Number

You will receive a tracking number for each order to follow your order on the journey to your address.

If your address was incorrect on your order, we will not be able to assist. However, if your address was correct on your order, please send us a message to start the conversation.

Delivered but Not Received

We do not cover refunds or reshipments due to carrier error. If the shipment’s tracking states that it was delivered, but you have not received it, we recommend checking with the carrier for more assistance. Sometimes packages can be left in an unexpected location at an address.

Unable to Deliver due to Incorrect Address

It is imperative that your address is correctly entered before submitting any orders. If an incorrect address was entered on the order, it will likely be returned to our printer. We will reach out to determine next steps, but please note that resending the order out will require you to pay shipping fees again.

Questions

We are happy to answer any questions not already covered by this page. Just send us a message.